Privacy Policy

Welcome to Mindron Robotics (“we”, “our”, or “us”). We are committed to protecting your privacy and securing the operational and personal data you share with us.

This Privacy Policy governs the data collection practices of our public website (mindronrobotics.com), our industrial software platforms, localized ERP systems, and cloud-connected IoT telemetry hubs that interface with our automated sorting, SCARA arm, and vision inspection systems.

By accessing our services, installing our software, or deploying our robotic hardware on your facility floor, you consent to the data collection and usage practices outlined in this policy.

We collect information that helps us deliver reliable, high-performance automation and custom IoT hardware solutions:

• Web & Contact Information: Name, professional email, phone number, company name, and shipping address provided when submitting contact forms or requesting feasibility assessments.
• Industrial Telemetry & Diagnostics: Machine operational cycles, sensor readouts (temperature, pneumatic pressure, joints stress), cycle-time metrics, error logs, and calibration values from active robotic systems.
• Computer Vision Telemetry: Calibration frames and low-resolution edge verification images generated by sorting or inspection systems. No proprietary component design or human faces are captured or transmitted.
• Device & Browser Data: IP addresses, browser types, session timings, and navigation paths analyzed during website visits to improve our site performance.

We utilize the collected information to operate, inspect, and optimize our products, ensuring industrial reliability and safety:

• Optimizing Machine Kinematics: Reviewing cycle times and load limits to suggest joint speed adjustments, preventative maintenance, or motor overrides.
• Improving AI Vision Accuracy: Refining convolutional neural network classification weights for automated sorting applications (e.g. micro-carat diamond classification).
• Operational Troubleshooting: Diagnosing hardware faults, electrical relay trips, or software stack errors reported by control panels.
• Customer Support & Updates: Sending firmware updates, feasibility analysis reports, and coordinating technical support visits.

Industrial environments require robust protection. We implement strict security layers to protect your data from unauthorized access:

Telemetry and ERP diagnostic logs are transmitted over secured MQTT/HTTPS connections and stored in isolated cloud environments. Real-time control code and mechanical parameters are stored locally on isolated safety PLC nodes and local HMI memory banks, limiting vector exploits.

We conduct periodic security audits of our server configurations, firmware deployment chains, and local machine networks to safeguard your data against leaks, alterations, or loss.

We do not sell, trade, or rent your personal information or industrial telemetry data to third parties. We may share data under these conditions:

• Technical Vendors: Trusted partners hosting our cloud infrastructure, shipping mechanical components, or managing customer communication templates.
• Legal Compliance: If required by applicable laws, regulatory investigations, or court directives to protect the safety of our operations and customers.
• Business Transition: In the event of a merger, acquisition, or restructuring, operational data may be transferred to the successor entity.

Our website uses cookies to enhance functional navigation and measure marketing efficacy.

Necessary cookies are deployed immediately to remember page states. Functional, Analytical, and Marketing cookies are optional and require your consent. You can modify these settings at any time using our Cookies settings modal or our dedicated Cookies Policy page.

Depending on your jurisdiction, you possess rights concerning your personal data:

• Access & Rectification: Request copies of personal contact details we hold and correct erroneous records.
• Data Deletion: Ask to delete web contact profiles or historical machine telemetry logs.
• Consent Withdrawal: Opt-out of non-essential marketing lists or diagnostic data transmissions (may impact remote support limits).